What can I do on this website?
Shop
Head to the Boutique to discover or rediscover my new & exclusive collections of clothing & accessories.
Listen to Music
Let me introduce you to my vibrant & alternative musical universe in the Music section.
Join the community
Subscribe to my mailing-list and get direct access to Eloah, exclusive updates & privileged discounts.
Do you have a Company or Brand to build and promote?
Have a peek at Eloah Production: multimedia production services available – graphic design for print & web, video production, web design and much more…
Contact
How do I contact you by email?
I'm sorry, there is no direct email.
If you have a problem with your order or product and you still don't find the answer you are looking for in this FAQs or the Blog...head to the Support section and leave an email with detailed information about your request (order number, contact details etc...).
If you want to ask more information or a quote for multimedia services, fill the form you can find here: Eloah Production.
I will do my best to answer all of your emails as soon as possible. But please: Bare in mind that this website/shop is for now administered by one woman only. So like Adele says "Go easy on me Babe..."
How do I contact you by telephone
I'm sorry, there is no direct telephone either.
As I explained above, I administer this website/shop on my own for now so I would rather deal with all your requests by email so that I can be able to deal with it on my own time and by prioritising the most urgent requests.
Thank you for your understanding.
Deliveries
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
When will I get my order? [Covid-19 update]
Orders fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. There can be delays in the supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
I work with an on-demand order fulfillment company with facilities worldwide, including the US & Latvia or Spain for Europe.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, create a ticket in the customer support with your details, including your order number.
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, you can also contact our customer support.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email our customer support within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
Unfortunately I can't offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me via customer support.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at customer support with photos of wrong/damaged items and I’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, I can't offer exchanges. If you’re unsure which size would fit better, check out the sizing charts — there is one for every item listed on the store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let me know at customer support within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!
Products
How are your products made?
I work with a print-on-demand drop shipper called Printful. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!