FAQs

What can I do on this website?

Head to the Boutique to discover or rediscover my new & exclusive collections of clothing & accessories.

Let me introduce you to my vibrant & alternative musical universe in the Music section.

Subscribe to my mailing-list and get direct access to Eloah, exclusive updates & privileged discounts.

Have a peek at Eloah Production: multimedia production services available – graphic design for print & web, video production, web design and much more…

You'll probably find your answers in this FAQs or on the Blog. But if you need further customer assistance or want to ask about a design customisation – upon request and depending on availability – head to the Support section.

Contact

I'm sorry, there is no direct email.

If you have a problem with your order or product and you still don't find the answer you are looking for in this FAQs or the Blog...head to the Support section and leave an email with detailed information about your request (order number, contact details etc...).

If you want to ask more information or a quote for multimedia services, fill the form you can find here: Eloah Production.

I will do my best to answer all of your emails as soon as possible. But please: Bare in mind that this website/shop is for now administered by one woman only. So like Adele says "Go easy on me Babe..."

I'm sorry, there is no direct telephone either.

As I explained above, I administer this website/shop on my own for now so I would rather deal with all your requests by email so that I can be able to deal with it on my own time and by prioritising the most urgent requests.

Thank you for your understanding.

Deliveries

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Orders fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. There can be delays in the supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

I work with an on-demand order fulfillment company with facilities worldwide, including the US & Latvia or Spain for Europe.

An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch, please help me out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, create a ticket in the customer support with your details, including your order number.

If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

Orders

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, you can also contact our customer support.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email our customer support within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

Unfortunately I can't offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me via customer support.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at customer support with photos of wrong/damaged items and I’ll sort that out for you.

At this time, I can't offer exchanges. If you’re unsure which size would fit better, check out the sizing charts — there is one for every item listed on the store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let me know at customer support within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!

Products

I work with a print-on-demand drop shipper called Printful. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!